Refund policy
1. Return and refund policy
Return and Refund Policy – LivinMax
We want you to be happy with your furniture. If something is not right, here is how it works.
Right to cancel (online orders) If you ordered online without seeing the product in our showroom, you have 14 days from the day you receive your order to change your mind, in line with EU and Maltese consumer law. To cancel, contact us on WhatsApp at +356 7979 2008 or by email at shop@livinmax.com with your order number.
Conditions for returns
- Items must be unused, in their original condition and packaging, with all parts and accessories.
- Items that have been assembled, used, scratched or damaged after delivery cannot be returned, unless they are faulty.
- Custom orders, made-to-measure items and items ordered specially for you are not eligible for return, unless faulty.
How to return an item
- Contact us within 14 days of delivery with your order number and photos of the item.
- We confirm the return and arrange collection, or you can bring the item back to our showroom at Mensija Road, San Ġwann.
- Collection costs for a change-of-mind return are charged at the same rate as the original delivery fee and are deducted from the refund. Returns to the showroom are free.
Damaged or faulty items Please check your order on delivery. If an item arrives damaged or has a defect, contact us within 48 hours with photos and we will repair, replace or refund it at no cost to you. All our products are covered by the 2-year legal guarantee under Maltese law.
Refunds Once we receive and check the returned item, we refund you within 14 days using the same payment method you used for the order. If the item shows signs of use or handling beyond what is needed to inspect it, we may deduct the loss in value from the refund.
Exchanges If you would prefer a different colour, size or model, contact us and we will arrange an exchange whenever stock allows.
Contact WhatsApp: +356 7979 2008 Email: shop@livinmax.com Showroom: Mensija Road, San Ġwann SGN 1135, Malta
2. Shipping policy
Shipping Policy – LivinMax
Delivery area We deliver door-to-door across Malta. Delivery to Gozo is available on request; contact us on WhatsApp for a quote.
Delivery times Orders are typically delivered within 2 to 5 working days. Once your order is confirmed, we contact you on WhatsApp to agree a delivery date and time slot.
Delivery fees Delivery fees, if any, are shown at checkout before you pay. Bulky orders or deliveries above the ground floor without a lift may be subject to an additional fee, which we will confirm with you before delivery.
On delivery Please make sure someone is available at the address to receive the order and check it. If you notice any damage, note it with the driver and send us photos within 48 hours.
Showroom pickup You can also collect your order free of charge at our showroom, Mensija Road, San Ġwann, open 10:00 to 18:00, closed on Sundays and Wednesdays.
Contact WhatsApp: +356 7979 2008 Email: shop@livinmax.com
3. Terms of service (short version)
Terms of Service – LivinMax
This website is operated by LivinMax, Mensija Road, San Ġwann SGN 1135, Malta.
- By placing an order, you agree to these terms and to our Return and Refund Policy and Shipping Policy.
- All prices are in euros and include VAT. Delivery fees are shown at checkout.
- An order is confirmed once payment is received. We reserve the right to cancel an order if a product is unavailable or listed with an obvious pricing error; in that case you are refunded in full.
- Product colours may vary slightly from photos due to screen settings and natural materials.
- Products remain the property of LivinMax until full payment is received.
- These terms are governed by the laws of Malta.